TERMS & CONDITIONS

NEW CUSTOMERS: Pikto services are available to anyone by signing up for a free account online
RESELLER SUPPORT: Qualified professional photographers can join the Pikto Professional Program for volume- based discounts and get access to exclusive products. The application to join the program is free and available on our site at www.pikto.com/pro
PIKTO REWARDS PROGRAM: All purchases made using Pikto Book:it and Pikto ROES receive loyalty Rewards Points. Details on the program can be found here.
COLOR MANAGEMENT: Pikto uses automatic color management for all printing files. Please ensure that you supply Pikto with embedded color profiles when using Pikto ROES or Pikto Book:it. The default color space for images that are not embedded is sRGB. You can download printer ICC profiles and Photoshop instructions from our site at pikto.com. In order to have accurate soft-proofing at home, you should calibrate your monitor with a hardware device such as the X-Rite Eye One. Colors will be accurate to the screen only if files are prepared using a calibrated monitor and following our soft-proofing guidelines available online at pikto.com. We strongly encourage that you calibrate your monitor by purchasing or renting a calibration device.
TURNAROUND TIMES: Due to changing nature of volume in the lab, turnaround times indicated may vary. Please give yourself and your clients reasonable time to expect the orders.
PAYMENT TERMS: All online orders are prepaid by credit card. There are no terms or accounts available.
ORDER CHANGES AND CANCELLATIONS: Orders are processed immediately after being submitted. There is no cancellation of orders for any reason after they have been processed. At our discretion, we will attempt to make changes to orders for an additional $15 fee.
SHIPPING AND DELIVERY: Delivery is available worldwide using Canada Post unless otherwise indicated. Xpress Post 2-3 day delivery is available to selected locations. Drop ship (Gift/Print fulfilment without invoice included) is available at no extra charge. Shipping times are additional to turnaround times. Pikto cannot be responsible for delays and safe delivery of shipping orders, especially rush jobs. 
SHIPPING DAMAGE: Pikto is not responsible for any potential damage during shipping. If damage does occur however, please get in touch with our customer service about filling a claim and replacing the product. If possible please photograph the damage as proof. Upon approval, normal turnaround times apply for remakes.
REFUNDS: Pikto will remake any product to the client’s satisfaction or at Pikto’s discretion and issue a credit in Pikto Reward Points good for one year.
TOLERANCES: Print and mounting products are by their nature approximate. Pikto will not accept redos that are within 1/5” of stated size.
WORKSHOPS: Workshops take place at various locations throughout the Distillery District (see workshop description for specific location). If applicable, cost of workshop includes all model, hair and makeup fees as well as refreshments. Technical workshops include individual Mac workstations unless otherwise noted. Non-refundable payment is due when registering for a workshop. Instore credit available for cancellations up to 24 hours prior to workshop start. No credit for cancellations less than 24 hours from workshop start.
Cancellation requests can be sent by email to workshops@pikto.com. Pikto reserves the right to cancel a workshop and refund the complete fee because of unforeseen circumstances and class size requirements.
COPYRIGHT: All material submitted must comply with Copyright laws. Pikto reserves the right to use its sole discretion and refuse to print or publish anything deemed illegal, libelous, scandalous, improper or infringing upon copyright law.
LIMITED LIABILITY: Any liability of Pikto Inc. will be limited exclusively to refund of the purchase/service price. In addition, in no event shall Pikto Inc. , or its principals, shareholders, officers, employees, affiliates, contractors, subsidiaries, or parent organizations, be liable for any incidental, consequential, or punitive damages whatsoever.
PRIVACY POLICY: Our Privacy Policy can be found here.

Prices do not include HST. Prices and product descriptions subject to change.

BY USING THE WEBSITE AND APPS YOU AGREE TO FOLLOW AND BE BOUND BY THESE TERMS AND CONDITIONS AND OUR PRIVACY POLICY. DO NOT ACCESS THIS WEBSITE OR OUR APPS IF YOU DO NOT AGREE.