TERMS & CONDITIONS

NEW CUSTOMERS:
Pikto services are available to anyone by signing up for a free account online.

PROJECTS:
By submitting your order, you agree that you have examined the project(s) for correctness of text, fonts, missing pictures and image quality. You understand that the preview represents the final printed item and approve the photo products to be created based on this preview.

MINIMUM ORDER: 
There is a minimum order amount of $10 before applicable taxes. 

CURRENCY: 
Prices are shown in Canadian Dollars (CA$). 

RESELLER SUPPORT: 
Qualified professional photographers can join the Pikto Professional Program for volume-based discounts and get access to exclusive products.
The application to join the program is free and available on our this page.

PIKTO REWARDS PROGRAM: 
Purchases for registered users are eligible for loyalty Rewards Points. Details and restrictions on the program can be found here.

COLOR MANAGEMENT:
Pikto uses automatic color management for all printing files. Please ensure that you supply Pikto with embedded color profiles when using our app. The default color space for images that are not embedded is sRGB. In order to have accurate representation of colors (soft-proofing), you should calibrate your monitor with a hardware device such as the X-Rite Eye One. Colors will be accurate to the screen only if files are prepared using a calibrated monitor and using our softproofing guidelines. We strongly encourage that you calibrate your monitor by purchasing or renting a calibration device.

TURNAROUND TIMES:
Due to changing nature of volume in the lab, turnaround times indicated may vary. Please give yourself and your clients reasonable time to expect the orders.

PAYMENT TERMS:
All online orders are prepaid by credit card. There are no terms or accounts available.

ORDER CHANGES AND CANCELLATIONS:
Orders are processed immediately after being submitted. There is no cancellation of orders for any reason after they have been processed. At our discretion, we will attempt to make changes to orders for an additional $15 fee.

SHIPPING AND DELIVERY:
Delivery is available worldwide using Canada Post unless otherwise indicated. There are three standard shipment times, Expedited (2-7 days) Xpress-Post (2-3 days) and overnight Priority service is available to selected locations. Delivery times are in addition to turnaround times. All delivery times listed on the invoice are approximate. Pikto cannot be responsible for delays and safe delivery of shipping orders, including rush jobs.Drop ship is available at no extra charge; simply change the shipping address to the intended recipient. Invoices are not included in any shipments. Optional signature on delivery of orders under $100 is available. If this option is not selected, customer agrees that delivery confirmation from Canada Post constitutes proof of delivery instead of delivery signature. Note that signature will require a person to be available on site at time of delivery . 

SHIPPING DAMAGE:

Pikto is not responsible for any potential damage during shipping. If damage does occur however, please get in touch with our customer service about filling a claim and replacing the product. Photographs of the damage to the packaging, label and product must be shown as proof and sent to support@pikto.com. Once approved, remakes will be done with the same turnaround and shipping service as the original order. 

REMAKES: 
Remakes will be done when there is an error or damage to an order. This includes damage during shipping, material defect or workmanship. If there is an error with your item, please email us at support@pikto.com within fourteen days of receiving your product, with a photograph of the damage. Pikto will then determine if a remake is necessary. Remakes may only be done for the same product and from the original files submitted in the order. Remakes will not be done with new files. Remake orders will have the same turnaround times and will be shipped the same method as the original order.

TOLERANCES:
Print and mounting products are by their nature approximate. Pikto will not remake prints or mounted pieces that are within 1/5” of stated size. All products are handmade, and there may be minor differences in multiple copies of products.

COPYRIGHT:
All material submitted must comply with Copyright laws. Pikto reserves the right to use its sole discretion and refuse to print or publish anything deemed illegal, libelous, scandalous, improper or infringing upon copyright law.

LIMITED LIABILITY:
Any liability of Pikto Inc. will be limited exclusively to refund of the purchase/service price. In addition, in no event shall Pikto Inc. , or its principals, shareholders, officers, employees, affiliates, contractors, subsidiaries, or parent organizations, be liable for any incidental, consequential, or punitive damages whatsoever.

PRIVACY POLICY:
Our Privacy Policy can be found here.
Prices do not include HST. Prices and product descriptions subject to change.


BY USING THE WEBSITE AND APPS YOU AGREE TO FOLLOW AND BE BOUND BY THESE TERMS AND CONDITIONS AND OUR PRIVACY POLICY.
DO NOT ACCESS THIS WEBSITE OR OUR APPS IF YOU DO NOT AGREE.